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What you need to know

Arrival and Departure

As a general rule Saturday is considered the day of arrival and departure. Should you wish for a different date, we will if possible, certainly try to adapt your holiday booking according to your desired planning. Your room is ready for use at 3 pm on the day of your arrival (possibly even earlier). e ask you to please clear your room until 10 am latest on the day of your departure.

Should you reach the hotel very early on the date of your arrival, you are welcome to have breakfast with us at the hotel and change or freshen up in the “Good-Night-Sauna” and go skiing. Your luggage will meanwhile be stored in our luggage room until your return. On the day of your departure, you also have the possibility to ski. You might want to change your clothes or take a quick shower in our “Good-Night-Sauna“, while your luggage is safely stored in our luggage room. We please ask you to inform us in the event you should arrive after 8pm.

For a fee

  • Various massages
  • Garage parking € 9.00 per day - only a limited number of parking spots available, so please reserve early
  • Surcharge for single occupancy in our Krokus double room: + 40%
  • Dogs: € 8.00 per day

Deposit

When booking your stay, we require a deposit of 30% of the total to be paid within one week. You can transfer the money or pay by credit card (MasterCard or Visa). Failure to pay your deposit may result in cancellation of your reservation.

Last-minute and short-notice deals

Binding reservations can not be changed to last-minute or short-notice deals.

Amenities

All prices are shown per day and person. Package deals shown in price lists are per week and person (please note specified dates).

Children’s discounts in summer

Children receive the following discount when staying in their parents’ room with two full-paying adults:

0–10 Jahre 11–14 Jahre ab 15 Jahre
100 % 50 % 40 %

Children’s discounts in winter

Children receive the following discount when staying in their parents’ room with two full-paying adults:

0–3 Jahre 4–6 Jahre 7–14 Jahre ab 15 Jahre
100 % 70 % 50 % 40 %

Travel cancellation insurance

Lovely holidays with security: we are a partner of the Europäischen Reiseversicherung. We will be happy to send you more information if you are interested in travel insurance!

Cancellation

Cancellations must be made in writing and require our written confirmation.

  • Up to 3 months before arrival: no cancellation fee
  • Up to 1 month before arrival: 40% of the arranged price will be charged
  • Up to 1 week before arrival: 70% of the arranged price will be charged
  • Less than 1 week before arrival: 90% of the arranged price will be charged
  • No discounts for early departure

Hotel bar

As we say in German: trust is good, checking is better! Drinks from our hotel bar can be billed to your room. Please check your bill for the correct name and room number, as well as the billed drinks, and sign your bill. We cannot accept complaints later!

Payment

We accept:

  • Cash
  • Eurocheque cards (Maestro)
  • Credit cards (Visa, Mastercard or Diners)
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