Useful Information
What you need to know
Arrival and Departure
As a general rule Saturday is considered the day of arrival and departure. Should you wish for a different date, we will if possible, certainly try to adapt your holiday booking according to your desired planning. Your room is ready for use at 3 pm on the day of your arrival (possibly even earlier). e ask you to please clear your room until 10 am latest on the day of your departure.
Should you reach the hotel very early on the date of your arrival, you are welcome to have breakfast with us at the hotel and change or freshen up in the “Good-Night-Sauna” and go skiing. Your luggage will meanwhile be stored in our luggage room until your return. On the day of your departure, you also have the possibility to ski. You might want to change your clothes or take a quick shower in our “Good-Night-Sauna“, while your luggage is safely stored in our luggage room. We please ask you to inform us in the event you should arrive after 8pm.
For a fee
- Various massages
- Dogs: € 15.00 per day (no access to Restaurant, Wellness Area and Kid´s Club)
Deposit
When booking your stay, we require a deposit of 50% of the total to be paid within one week. You can transfer the money or pay by credit card (MasterCard or Visa). Failure to pay your deposit may result in cancellation of your reservation.
Last-minute and short-notice deals
Binding reservations can not be changed to last-minute or short-notice deals.
Amenities
All prices are shown per day and person. Package deals shown in price lists are per week and person (please note specified dates).
Children’s discounts in summer
Children receive the following discount when staying in their parents’ room with two full-paying adults:
| 0–10 Jahre | 11–14 Jahre | ab 15 Jahre |
|---|---|---|
| 100 % | 50 % | 40 % |
Children’s discounts in winter
Children receive the following discount when staying in their parents’ room with two full-paying adults:
| 0–3 Jahre | 4–6 Jahre | 7–14 Jahre | ab 15 Jahre |
|---|---|---|---|
| 100 % | 70 % | 50 % | 40 % |
Travel cancellation insurance
Lovely holidays with security: we are a partner of the Europäischen Reiseversicherung. We will be happy to send you more information if you are interested in travel insurance!
Cancellation
Cancellations must be made in writing and require our written confirmation.
Winter:
- Up to 3 months before arrival: no cancellation fee
- Up to 1 month before arrival: 40% of the arranged price will be charged
- Up to 1 week before arrival: 70% of the arranged price will be charged
- Less than 1 week before arrival: 90% of the arranged price will be charged
- No discounts for early departure
Summer:
- up to 31 days before arrival: no cancellation fee
- up to 30 days before arrival: 70% of the arranged price will be charged
- up to 6 days before arrival: 90% of the arranged price will be charged
In general no deduction for early departure.
Hotel bar
As we say in German: trust is good, checking is better! Drinks from our hotel bar can be billed to your room. Please check your bill for the correct name and room number, as well as the billed drinks, and sign your bill. We cannot accept complaints later!
Payment
We accept:
- Cash
- Eurocheque cards (Maestro)
- Credit cards (Visa, Mastercard or Diners)
